Returns & Exchanges - Cases Club
At Cases Club, we are committed to providing you with high-quality products that meet your expectations. If for any reason you're not fully satisfied with your purchase, our return and exchange policy is designed to offer you peace of mind.
Return Policy Overview
We offer a 3-day return policy for all orders. If you are not completely happy with your case, simply return it within 3 days of the original Delivery date, and we will either exchange it or issue a refund (as applicable).
Conditions for Return
To be eligible for a return or exchange, your item must meet the following conditions:
- The product must be in its original, unused, and resalable condition.
- The product must be returned in the original packaging (if applicable).
- Proof of purchase (order number or receipt) must be provided.
Non-Returnable Items
Some items may not be eligible for return, including:
- Custom-designed or personalized cases
- Products marked as "final sale"
- Any items that have been used or damaged by the customer
How to Return or Exchange
- Contact Us: Reach out to our customer support team at [contact information] within 30 days of receiving your order.
- Return Instructions: Our team will guide you through the return process and provide you with a return shipping label if applicable.
- Refund or Exchange: Once we receive the returned item, we’ll inspect it for condition and process your refund or exchange promptly.
Refund Process
Refunds will be processed back to the original payment method used during the purchase. Please allow up to 5-7 business days for the refund to appear on your account after approval.
Exchanges
If you’d prefer to exchange your case for a different model or design, we’re happy to assist with the exchange. Simply contact our team, and we’ll help you select the perfect case.
Shipping Costs
Customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., receiving the wrong item or a defective product). In such cases, we will cover the return shipping costs.
Defective or Damaged Items
If your case is defective or damaged upon arrival, please contact us within 7 days of receiving your order, and we will issue a replacement or refund at no additional cost to you.
Contact Us
For questions or assistance regarding our return policy, please don’t hesitate to reach out to our customer support team. We’re here to help make your return or exchange process as smooth as possible.
Thank you for choosing Cases Club! Your satisfaction is our top priority